Refund policy

RETURNS & EXCHANGES

We accept returns for store credit or exchange within 14 days of receiving your online order.

To initiate a return or exchange, please contact us at support@glasstearsclothing.com with your order number and details of your request.

REFUND POLICY

  • In line with our store policy, refunds are not available for change-of-mind purchases.

  • Eligible full-price items may be returned for store credit or exchanged, subject to the conditions outlined below.

  • Refunds or other remedies for faulty or defective items will be provided in accordance with Australian Consumer Law.

ONLINE RETURNS

  • Customers are responsible for return shipping costs for change-of-mind returns.

  • Items must be returned in perfect resalable condition — unused, unworn and unwashed, with original tags attached.

  • Items must be free from stains, makeup, deodorant marks or other signs of wear.

  • Keep all postage receipts and tracking information until your return has been received and confirmed.

  • Return requests must be submitted within 14 days of receiving your order.

SALE ITEMS

  • Sale items are not eligible for change-of-mind returns, exchanges or store credit.

  • This does not affect your rights under Australian Consumer Law.

  • If a sale item is faulty, defective, incorrectly described or otherwise fails to meet a consumer guarantee, you may be entitled to a repair, replacement or refund, depending on the circumstances.

IMPORTANT NOTES

  • Exchanges are not available on items that have already been exchanged.

  • If your requested exchange item is out of stock, store credit will be issued for eligible full-price returns.

  • Glass Tears reserves the right to decline change-of-mind returns that do not meet the conditions outlined above.

  • Return postage for faulty or incorrectly supplied items will be handled in accordance with Australian Consumer Law.

  • All purchases remain covered by applicable Australian Consumer Law, regardless of whether they were purchased at full price or on sale.

  • Please do not send items back without contacting us first and receiving return instructions.

SALES AND PROMOTIONAL ITEMS

Final sales items are NOT eligible for change-of-mind returns, exchanges or refunds or store credits.

All items purchaed using promotional offers or discounts are considered final sales, including: 

  • Buy one get one free (BOGO) promotions.

  • Percentage discounts, including 40%off, etc.

  • Promtional and discount codes.

  • Clearance and mark-down items.

  • other special offers.

PROCESSING TIMES

Once received, returns and exchanges will be inspected and processed as soon as possible. Please allow additional time for exchanged items to be shipped back to you.

HOW TO REQUEST A RETURN

Email us at support@glasstearsclothing.com with the following details:

  • Your order number

  • Your full name

  • The item you wish to return

  • The reason for your return, exchange or store credit request

Our team will review your request and provide return instructions.

This policy is in addition to, and does not exclude, your rights under Australian Consumer Law.

GLASS TEARS